OPEN LETTER TO THE PATRIOT NEWS PAPER OF HARRISBURG AKA PENN LIVE NEWS. updated

I never read your newspaper because the news you write is generally 2-3 days old from the AP, RT and other news outlets. I do use the coupons and I generally buy a paper from Giant or Weiss just for the ads and the coupons on Sunday.
On or around  March 20, 2013 I received an offer for Sunday Papers only to be delivered to my home for $12.87 which was a special for new customers. I never got the news paper even after you cashed my check and your account number appears on my check of  JP Morgan Chase #xxxxxxx64  stating this is for deposit only The Patriot - News Co stamped on the back.

I called your contact number after obtaining a copy of my check and your nasty people who are in the call center told me I have to provide proof I paid because your accounting department which I am not allowed to call said so. My check number is 147 that you cashed and I am sure you don't receive hundred of checks in per day that your accounting department cant find. I was instructed to send a copy to your call center. Now I have a problem with that. it's called Identity Thief! Someone in your accounting already pocketed my $12.87 and now you want me to send to the same thief my check account information which is on the bottom of the check. It is only $12.87 I was told by your call center I should pay it again or show proof.

I am giving you 3 days and that doesn't include Business Days to straighten out this mess or I am going to bring you forth to small claims court. This would be a matter if principle and I am sure other people must have had the same problem with you in the past. You will be responsible for my check of $12.84 plus court costs and your attorney fees since you are a corporation. Either return my $12.87 or give me the News paper in which you contracted with me when you cashed my check plus extra good will news papers for the year,

Leah Lax


UPDATE:
The pen is mighty-or then the sword. Remember this people.

From: ymatos@acspa.com
To: LeahLaxxxxx@xxx.com
CC: lcarlson@acspa.com, khower@acspa.com, dmaldonado@pennlive.com, jkirkpatrick@pennlive.com, CGrettler@acspa.com
Sent: 4/24/2013 12:41:21 P.M. Eastern Daylight Time
Subj: Re: Patriot-News subscription

Thank you for taking the time to write. I am responding to your letter regarding a recent promotion you enrolled in.

First, I want to apologize for the poor customer service you experienced when contacting our call center. That is definitely not what we want our customers to experience when attempting to resolve an issue they may be having. We always strive for first call resolution, and in this case we failed miserably. I will address with the representatives you spoke with to prevent this from happening in the future.

I reviewed your account, and your payment of $12.87 has been received and processed. Your delivery should have started April 7. I placed a credit on your account for the missed deliveries, so your balance has been fully restored. I am also going to extend your subscription by an additional four weeks for the inconvenience you’ve gone through over the last few weeks.

Lastly, we will speak to the carrier who delivers your newspaper and make sure they have an updated delivery list that includes your Sunday delivery. Our field manager will also perform field verifications over the next several weeks to make sure the carrier is following through.

If I can be of further assistance, please don’t hesitate to contact me.

Sincerely,

Ms. Yupha Matos

Yupha Matos | Assistant Director of Circulation & Home Delivery Manager

Representing PA Media Group/The Patriot-News

Advance Central Services Pennsylvania

2020 Technology Parkway, Suite 300, Mechanicsburg, PA 17050

phone 717-255-8285

email ymatos@acspa.com